Holiday Booking Terms & Conditions
By booking holiday accommodation with L J Hooker Byron Bay you agree to the following terms and conditions.
1 A provisional booking/booking request may be made the following ways:
via our website www.byronbayaccommodationrentals.com.au, over the phone 0266857300 or by email firstname.lastname@example.org. Credit card details as a security deposit must be provided within 24 hours to confirm the booking.
2 A refundable security deposit of $1000.00 must be provided by either cash or credit card imprint to confirm your booking. These details are held until after your stay if there are damages or excess cleaning noted by the regular cleaners after your departure the total security deposit will be debited from the credit card provided. A refund will be provided after the damages are rectified. Where the total amount for damages exceeds $1000.00 a $55.00 fee will be payable.
3 A 50% deposit must be paid within 5 days or your booking will be deemed as not proceeding.
4 There is a 1% handling fee for credit card payments.
5 Balance of tariff must be paid 30 days prior to arrival keys to the accommodation will not be available unless payment is received in full. (Balance payable 60 days prior for peak periods Christmas/Easter/School Holidays)
6 The booking is made in good faith by our office and may be subject to change. While we can not be held responsible for actions taken by the owners of the premises outside of our control, we will endeavour to assist you in finding alternative accommodation. If no suitable accommodation can be found a full refund is provided to the guest.
7 The description of the property is on our website at www.byronbayaccommodationrentals.com.au this description is given in good faith we are careful not to misrepresent any holiday property however we can not be held responsible for changes to or items removed from the property. The holiday property is furnished to the individual owners style and we take no responsibility for any unmet expectations of guests. No refund is given if you are not satisfied with your accommodation.
8 Some holiday accommodation or bookings may have additional conditions which must be abided by during your stay.
Unless prior arrangements are made with the agent failure to abide by the above may incur extra charges.
9 CHECK IN TIME: 2.00PM CHECK OUT: 10.00AM
If arriving after business hours your keys will be held at reception of Aquarius Backpackers opposite our office.
10 If on arrival your accommodation has not been cleaned or there are other items that need attention please contact the office immediately so we can attend to same. If maintenance is required access must be granted at the first available opportunity during your stay to rectify the issue. Our policy is that we reserve the right to rectify any issue and that no refund or relocation is allowed.
11 All holiday premises are fully self contained and where stated have linen provided - this includes bed sheets/pillowslips/tea towels & 1 bath towel per person. No holiday accommodation is serviced but servicing can be arranged during your stay at your cost.
12 The guest who made the booking must stay at the property and will be held responsible for the conduct of all other guests. Only the stated number of guests on the booking form will be allowed.
13 The premises are let for holiday purposes only the use of the property for a function, party or like gathering is strictly prohibited – our owners do not accept schoolies bookings. Should it come to our attention that the above has been breached we reserve the right to cancel the booking, refuse key collection or evict the occupants.
14 Noise is a serious issue in Byron Bay. No noise or unacceptable behaviour to neighbours will be tolerated at any time. Noise is any sound that can be heard from neighbouring properties that disturb their peace and quiet. All music must cease by 10pm and care taken when gathered outside. Disregard to this will result in heavy fines imposed by Byron Shire Council and the Holiday Letting Organisation. If a security guard or Police are called to a noise complaint or unacceptable behaviour a charge of $165.00 will be payable and you will be evicted immediately. If a booking is terminated in accordance with the above no refund of tariff will be given.
15 Any breakages, damages or lost keys are to be paid for by the guest - in the event that a key is a security keys the changing of locks to the holiday property may be required and will be at the guests cost.
16 Under no circumstances are animals allowed inside or on the property.
17 All holiday accommodation is smoke free inside the property.
18 In the event that the holiday accommodation is offered for sale the guests agrees to allow the owner or their agent access for inspections with prospective purchasers by appointment.
19 The agent can not be held responsible should the holiday accommodation be sold and the booking cancelled. All endeavours to find alternative accommodation will be made by the agent if no alternative accommodation can be found full refund will be provided to the guests.
20 No responsibility is taken by the agent or the owner for guests personal property. The owners insurance does not cover guests personal possessions guest personal travel insurance does.
21 The agent endeavours to have any repairs to appliances attended to as soon as possible after being advised there is a problem, however due to unforseen circumstances (eg.having to order parts or the non-availability of tradespeople) the immediate repair maybe beyond our control. No responsibility is accepted by the agent or owner for these unforseen circumstances. There will be no refunds or discounts offered for unusable appliances.
22 Furniture and furnishing are not be re-arranged or taken outside during your stay and must be in their original position upon departure.
23 All garbage is to be placed in outside bins provided if there is excess rubbish, fees may apply.
24 The holiday accommodation and grounds must be left in a clean and tidy condition. Failure to do so may incur a fee from the cleaners calculated on the extra number of hours taken to rectify.
25 In the event of you cancelling your booking: within 60 days of the commencement of the booking the deposit/tariff is non refundable unless the holiday accommodation is rebooked for the same dates and tariff..
If you cancel your booking outside of the 60 days a refund will be given less an administration fee of $150.00 - This includes changing your booking to another property. Changes and cancellations must be in writing by the guest who made the booking. There is no refund of the booking fee or credit card handling fee.